I can’t connect SkyQ to broadband

[S1E]

I have selected my normal network and input password several times and have also reset my Broadband (its BT) all other Wi-Fi is connected eg mobile

[oldfella]

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@S1E wrote:

I have selected my normal network and input password several times and have also reset my Broadband (its BT) all other Wi-Fi is connected eg mobile

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Hi @S1E 

First reset your broadband router.
On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router

As you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.