I am not able get bbc, bbc2 or itv

[LP112]

Help I am not able get bbc, bbc2 or itv on my q box all other channels are fine 

[Daniel0210]

@LP112 

What are you seeing when you try to view those channels?

[LP112]

A blue screen with the wording

Across the top

this channel is currently affected by a problem with your satellite signal

[Daniel0210]

@LP112 

Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[LP112]

Thanks, I get all other channels so that's why I don't think it's the dish, I have tried to fix the issue through the help but hasn't worked, on phone to Sky now 

[Daniel0210 · Accepted solution]

@LP112 

Sky will send an engineer to check and adjust the alignment of the dish.