@OceancloudSounds as if you subscribed to the Viaplay website/app only - you have to provide your Sky card number to them for Sky box access. Did you do that?
Not sure if you can do this online - you may have to call them.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
