27 Jun 2024 04:04 PM
27 Jun 2024 04:13 PM
Posted by a Superuser, not a Sky employee. Find out moreFor Sky Q - Press Home on your Sky remote, then select My Sky at the bottom of the screen.
You’ll then see a screen with your purchases. Select Your products. You’ll then be asked to enter your Sky TV PIN number.
Then follow the prompts to cancel.
In the Mysky app on a phone or tablet.
Go to the TV section, then My Bill section, there will be a section listed Marketplace, under that click on View subscriptions.
You should be able to cancel it there.
03 Feb 2025 10:31 PM
Why on earth can't you do this via the app. Very poor customer service. Easy to add subscriptions on the app but not remove. So it makes it very difficult to manage your services for the best deal.
14 Mar 2025 01:57 PM
You can't do it on your phone. Typical from sky, you can spend as much as you like with the press of a button but cancelling something is virtually impossible without going through the very lengthy process of phoning them. Allowing customers to cancel as easy as it is to add products would be brilliant customer service but sky specialises in poor customer service in relation to cancelling products easily
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion