Mini box stuck on accessibility

[Lucyeaton2]

Mini box's

[Daniel0210]

@Lucyeaton2 

Sky have suggested the following...

• Unpair their Sky Q remote from the box by holding 4&6
• Wait for the remote to flash
• Then dismiss the information screen "Skip & set up later"
• Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.

[lettice]

Sky have recommended to try the  following for this;

Unpair the Sky Q remote from the box by holding 4&6

Wait for the remote to flash

Then dismiss the information screen "Skip & set up later"

Hold 1&3 to repair the remote control

If 4&6 does not allow you to clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control the TV.