How do you unlink HBO from wrong account

[Lidenbrock]

Set up HBO last night. Thought had linked to the same account sky uses for discovery + with TNT, less ads. It would appear however HBO has been linked to a different account (also in my name with different email) which I used to use prior to moving TNT and discovery a couple of months ago to Sky. Now can't access the right account TNT via red button or anything. No obvious way to unlink. Help please

[Brill+Gill]

Hi @Lidenbrock, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[AJ129]

Hi @Brill+Gill 

Ive got the same issue, thought we were linking our existing account that has tnt sports but linked to a different email. 

Please can you help?

Thanks

[Brill+Gill]

Hi @AJ129, I'll send you an invite now. 🙂

[CBags]

Also have issue.  HBO Max account all set up and registered via tv and also via Sky website.  However, on television there is a message "Welcome back, C******.  To start streaming on HBO Max, get access through Skyy via sky.com/my sky..."  which I have been to and activiated.  All accounts (HBO and TNT) are live on website but that static screen message stays the same, no access to App on television.  Any ideas?  Have rebooted sky Q box.

[Lidenbrock]

Thanks. Did use the link. Response was to contact Disney which wasn't much help given my message was about HBO and Discovery plus. However I notice that My Sky has updated my subscriptions and I can now access everything on the email that I activated so something has happened. Appreciate  your time. 

[DJohnD58]

Hi @Brill+Gill ,

I too have the same problem, is there any chance you could help resolve the problem so all access is through a single account.

John 

[Lidenbrock]

OK I have just loaded my subscriptions on My Sky and a new package  HBO Max TNT sports has appeared. Linked to the account I was trying to unlink from. I appear to be able to access everything now on phone and TV. Here's hoping thats it sorted. Perhaps I was just a bit impatient guess it takes a while for all accounts to update.

[Zak+Martin]

Hi I have the same issue with my account. Need to switch the HBO Max account to a different email

[Cathchi]

I have the same prblem

[arcadeavenger]

Hi @Zak+Martin & @Cathchi  , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[DJohnD58]

@arcadeavenger any chance you could do the same for me?

[Ro55co]

I have same issue, please help

[arcadeavenger]

Of course @DJohnD58 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Ro55co]

@arcadeavenger I also need to unlink incorrect HBO account - can you help? Thanks!