iv had no sky for weeks and cant get a engineer for another 3 weeks it's a joke

[mike19681]

iv had no sky I cant talk to any one online any one got any phone numbers

[Daniel0210 · Accepted solution]

@mike19681 

Have you already arranged an engineer as you know the wait time? 

[Chodley]

What happened to it? Dish moved in the storm?

[Geggs76]

I moved house, was given a date for an engineer he didn't turn up that was 12 Nov nobody from sky have even contacted me, they are still taking full payments I have spent hours on the phone

[Daniel0210]

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@Geggs76 wrote:

I have spent hours on the phone

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@Geggs76 

What explanation have you been given?

[Geggs76]

None, I have had the phone put down on me, disconnected I have no idea what's going on but they still take full payments 

[Daniel0210]

@Geggs76 

You'll need to persevere on the phone. We obviously don't know why the calls remained unanswered. If that fails you could submit a complaint.

https://www.sky.com/help/articles/how-to-make-a-complaint

[Geggs76]

Surly it's a breach of T&cs

[Mark39]

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@Geggs76 wrote:

Surly it's a breach of T&cs

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Which part of the T&Cs?

[Geggs76]

The part that they say if an engineer cancels somebody will contact me, or it will be rescheduled the same day or the next morning. Or simply the fact they are taking payment for a service the can't provide

[Mark39]

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@Geggs76 wrote:

The part that they say if an engineer cancels somebody will contact me, or it will be rescheduled the same day or the next morning. 

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They're definitely not in the T&Cs

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@Geggs76 wrote:

Or simply the fact they are taking payment for a service the can't provide

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You'll be able to ask for reimbursement for the period you've been without a service once it's sorted out.

Meanwhile you'll have to persevere with contacting them, I'm afraid, as previously posted.