Still getting send back your equipment notifications from Sky - 7 weeks after returning everything

[MikeTra]

I returned all my sky Q equipment the day I received the packaging on the 21st of June 2024 and 7 weeks later I'm still receiving reminders from Sky threatening charges. 

There's even a note on my account confirming that the courier has received everything. 

There doesn't seem to be an easy way of notifying Sky that I have returned the equipment. I have a certificate of posting. 

How do I let Sky see this certificate of posting so that they accept that I've returned everything.? 

Mike T

[MightyQuinn · Accepted solution]

Hi @MikeTra 

I’ve escalated your post to the Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

Escalate

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @MikeTra.