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Discussion topic: Hidden Engineers menus/options

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This message was authored by Anonymous This message was authored by: Anonymous

Hidden Engineers menus/options

I was wondering what exactly the hidden engineers options allow to be done - that a normal user cannot access ?

Such as DELETE ALL or perhaps even SET A PROGRAM REMINDER ?

Could someone please confirm ?


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

 

I mean - who is responsible for missing this vital part of the programming ?


Only conceivably 'vital' to those who used that feature of Sky+

This has been discussed extensively since Q launched in early 2016.

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This message was authored by nigea99 This message was authored by: nigea99

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

I was wondering what exactly the hidden engineers options allow to be done - that a normal user cannot access ?

Such as DELETE ALL or perhaps even SET A PROGRAM REMINDER ?

Could someone please confirm ?


Maybe look for yourself - there are plenty of discussions here that tell people how to access the engineers' menu

 

As you may guess neither of what you suggest are there - although there is one way to delete all - which involves a full reset

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

Such as DELETE ALL or perhaps even SET A PROGRAM REMINDER ?


@Anonymous 

No, not available on Sky Q by any means. 


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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

 or perhaps even SET A PROGRAM REMINDER 


Difficult to conceive of circumstances in which that would be developed but then concealed.

The most common use of the 'hidden' menu is to switch off WiFi.

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Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Hidden Engineers menus/options

@TimmyBGood

I still cant get my head around the reason that Sky failed to implement the PROGRAM REMINDER side of HD into Q

I mean - who is responsible for missing this vital part of the programming ?

This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

 

I mean - who is responsible for missing this vital part of the programming ?


Only conceivably 'vital' to those who used that feature of Sky+

This has been discussed extensively since Q launched in early 2016.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Hidden Engineers menus/options

@TimmyBGood

That makes it even worse

They have had 7 years to add this via updates and have failed to listen to customers 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Again, a small minority of Sky+ customers.  As Reminders are only useful when live television is being viewed we tend to suspect it was seen as a legacy feature not suited to the online/on-demand bias of the Q system, and there's also the issue of how it could fit into the new Multiscreen topology which Q introduced.

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Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Hidden Engineers menus/options

@TimmyBGood 

That is what many people use Sky for - believe it or not - watching TV live! 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Certainly, and Sky presumably knows exactly what percentage (and of that percentage how many ever set a Reminder) from the telemetry which internet-connected Sky+ boxes provided, and made design decisions about Q accordingly.

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This message was authored by Chodley This message was authored by: Chodley

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

What's the point in reminders when you can watch everything on catch-up anyway?

 

Or is there stuff you can't?

This message was authored by Laing1 This message was authored by: Laing1

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

@TimmyBGood

That makes it even worse

They have had 7 years to add this via updates and have failed to listen to customers 


@Anonymous I think as well it's not as easy to mimplement reminders on a multiscreen platform as it is on Sky+HD where you set the reminder on the box and it apprearedon that box.

 

With a multiscreen platform which box should the reminder come up only the box it was set or all box. If only the box it was set on means you would have to run about setting reminders on different boxes dependant on whdere you will be watching a certain programme.

If all boxes then  it could become tedious to others if they keep being informed about reminders.

From what we have learned over the years on these forums is that Sky did have information from the HD boxes how often reminders were used and they also sent out a survey to some customers prior to Q being released on what features they used add into this that you can record 6 channels whilst watching a 7th 

 

I used reminders on Sky+HD but have learnt to live without them on Q 


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This message was authored by oj01 This message was authored by: oj01

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

@Chodley wrote:

What's the point in reminders when you can watch everything on catch-up anyway?

 

Or is there stuff you can't?


Live sport is what I mainly use Reminders for. 


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This message was authored by Chodley This message was authored by: Chodley

Re: Hidden Engineers menus/options

Posted by a Superuser, not a Sky employee. Find out more

Oh ok.

 

Set it on yer phone instead I guess. Siri / google are very (surprisingly) good at that.

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Hidden Engineers menus/options

So being able to record 6 programs at one go

How many times have any of you used that?

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