Hi our multiroom box has just stopped working

[CraigandNat]

Hi our multiroom box has stopped working there's no picture it's still connected to the Internet just every channel doesn't have a picture our normal box is working fine and the home screen and TV guide is working fine on the multiroom box just no picture or sound?

[Laing1]

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@CraigandNat wrote:

Hi our multiroom box has stopped working there's no picture it's still connected to the Internet just every channel doesn't have a picture our normal box is working fine and the home screen and TV guide is working fine on the multiroom box just no picture or sound?

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@CraigandNat Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot your mini box