Hi my Sky Q box will not load recordings, also will not allow me to download anything j

[Ian171]

When attempting to download a programme or movie just says there is a technical issue 

[oldfella]

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@Ian171 wrote:

When attempting to download a programme or movie just says there is a technical issue 

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Hi @Ian171 

If you cannot make new recordings then you may have a hard drive issue.   Or is it just downloads that will not work?

[Ian171]

Hi @oldfella 

Thabks for reply it won't load any recordings. When I also try to download on demand just says there is a technical issue try again later.

I can't access the reset menu either go to settings  0 0 1 but nothing happens. Powered on and off but no good.

Think I possibly may need a new box ? 

[oldfella · Accepted solution]

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@Ian171 wrote:

Hi @oldfella 

Thabks for reply it won't load any recordings. When I also try to download on demand just says there is a technical issue try again later.

I can't access the reset menu either go to settings  0 0 1 but nothing happens. Powered on and off but no good.

Think I possibly may need a new box ? 

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Hi @Ian171 

Work through the following link
https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.