Sky Remote not working on Apps

[KyleLorimerKay]

Hey 👋 

My sky remote seems to stop working when I go onto Netflix, Disney + , YouTube etc.

It works perfect going through the sky menus, tried resetting it using 7&9 and resetting it however it didn't work.

the only button that works when I'm in the apps is the power button which switches sky Q box off.

any other fixes anyone can help with? 

[Tom-W19]

Hi @KyleLorimerKay 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Laurenjones1]

I am having the same issue. My remote will go onto the apps and then doesn't seem to move at all on any apps on my sky q mini box. I have tried resetting and re-pairing my remote but issue still occurs 

[Lisa-P1987]

Hi there @Laurenjones1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[LesleyHol]

I'm having same problem.  Have you got any answers?

[Jonathan+Macro]

Hi

im having the same issue. Is there a known fix?

[LesleyHol]

Hi I did live chat with sky and if memory serves I switched the box off waited a minute then turned it back on. After re-booting it worked again. Good luck 🤞 

[Sam70]

Hi I'm having the same issue remote not working in apps what can I do to fix it please 

[Natalie43]

Mine is doing the exact same!

[Saraj11]

Did anyone get any answers as my remote is doing the same I tried the bot chat on my app but they just said they were sending a new remote so problem isn't really fixed

[LesleyHol · Accepted solution]

Hi yes as I said previously I switched the box off and turned it back on after a minute and it re-booted it worked

[Jack231]

I have the same problem. Sky remote works but not on apps ?

[ph771]

I've just had the same issue and turning off the sky box for 10 seconds and restarting has fixed the problem. I had to re link the remote to the tv again to get the volume and power buttons working, but it seems to be ok now 🤞🏻