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Discussion topic: Hi ive been on hold for over 25 minutes trying to get help

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Silversands1980
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Hi ive been on hold for over 25 minutes trying to get help

‎27 Jun 2023 03:22 PM

Hi I've been on hold for over 25 minutes trying to get someone to help me

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Daniel0210
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Re: Hi ive been on hold for over 25 minutes trying to get help

‎27 Jun 2023 03:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Silversands1980 

25 minutes isn't that long to be fair. Is your issue we as fellow customers can help you with? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Silversands1980
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Re: Hi ive been on hold for over 25 minutes trying to get help

‎27 Jun 2023 03:27 PM

@Silversands1980 wrote:

Hi I've been on hold for over 25 minutes trying to get someone to help me

My sky Q box is playing up...it was coming up error MR001 but nothing seems to be working when I'm trying to reset it xx

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Daniel0210
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Re: Hi ive been on hold for over 25 minutes trying to get help

‎27 Jun 2023 03:32 PM

Posted by a Superuser, not a Sky employee. Find out more

@Silversands1980 

That normally relates to a connection problem iirc. Is this on the main box or a mini box? See the troubleshooting on this link

https://www.sky.com/help/articles/on-screen-message  


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Silversands1980
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Re: Hi ive been on hold for over 25 minutes trying to get help

‎27 Jun 2023 03:39 PM

Its a mini box in the bedroom. The main box in living room is working fine now xx

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Daniel0210
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Re: Hi ive been on hold for over 25 minutes trying to get help

‎27 Jun 2023 03:50 PM

Posted by a Superuser, not a Sky employee. Find out more

@Silversands1980 

Try in this order>

  • reboot your router
  • reboot your main Sky Q box
  • reboot your mini box

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Silversands1980
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Re: Hi ive been on hold for over 25 minutes trying to get help

‎27 Jun 2023 03:52 PM

Will do thank u 🙂

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