0

Discussion topic: Hi ive been on hold for over 25 minutes trying to get help

Reply
Avatar for Silversands1980
Level 1 icon
What's this?
This message was authored by: Silversands1980

Message posted on ‎27 Jun 2023 03:22 PM

Hi ive been on hold for over 25 minutes trying to get help

Hi I've been on hold for over 25 minutes trying to get someone to help me

Report post
Post 1 of 7
673 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎27 Jun 2023 03:25 PM

Re: Hi ive been on hold for over 25 minutes trying to get help

Posted by a Superuser, not a Sky employee. Find out more

@Silversands1980 

25 minutes isn't that long to be fair. Is your issue we as fellow customers can help you with? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 2 of 7
670 Views
0 Likes
Reply
Avatar for Silversands1980
Level 1 icon
What's this?
Topic Author
This message was authored by: Silversands1980

Message posted on ‎27 Jun 2023 03:27 PM

Re: Hi ive been on hold for over 25 minutes trying to get help

@Silversands1980 wrote:

Hi I've been on hold for over 25 minutes trying to get someone to help me

My sky Q box is playing up...it was coming up error MR001 but nothing seems to be working when I'm trying to reset it xx

Report post
Post 3 of 7
666 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎27 Jun 2023 03:32 PM

Re: Hi ive been on hold for over 25 minutes trying to get help

Posted by a Superuser, not a Sky employee. Find out more

@Silversands1980 

That normally relates to a connection problem iirc. Is this on the main box or a mini box? See the troubleshooting on this link

https://www.sky.com/help/articles/on-screen-message  


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 4 of 7
651 Views
0 Likes
Reply
Avatar for Silversands1980
Level 1 icon
What's this?
Topic Author
This message was authored by: Silversands1980

Message posted on ‎27 Jun 2023 03:39 PM

Re: Hi ive been on hold for over 25 minutes trying to get help

Its a mini box in the bedroom. The main box in living room is working fine now xx

Report post
Post 5 of 7
645 Views
0 Likes
Reply
Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎27 Jun 2023 03:50 PM

Re: Hi ive been on hold for over 25 minutes trying to get help

Posted by a Superuser, not a Sky employee. Find out more

@Silversands1980 

Try in this order>

  • reboot your router
  • reboot your main Sky Q box
  • reboot your mini box

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Report post
Post 6 of 7
635 Views
0 Likes
Reply
Avatar for Silversands1980
Level 1 icon
What's this?
Topic Author
This message was authored by: Silversands1980

Message posted on ‎27 Jun 2023 03:52 PM

Re: Hi ive been on hold for over 25 minutes trying to get help

Will do thank u 🙂

Report post
Post 7 of 7
632 Views
0 Likes
Reply
Reply