SKY Q BLUE LIGHT DOES NOT COME ON AND SAYS INTERNET ISSUES

[Carina62]

Just lately this has happened twice.  I switch on my TV in my bedroom and blue screen saying Sky Q not connected to Internet.  I do eventually get it to work but only by switching on/off at the mains several times.  Why does this keep happening?  So annoying! 

[Addie15]

Hi there, Carina62. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Lisa-P1987]

Thanks for chatting to us @Carina62 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks