Hi. I am not able to get the home page on my Sky Q. I have checke my handset and replaced the batter

[Rubi1]

Earlier this evening when I turned on the tv I was told I was not connected to the internet so went to settings and sorted that out. I then was able to watch about 60 minutes of a film and then it just went blank. Just leaving the HDMl1 in the top left hand corner. I have changed the batteries on the hand set but nothing brings the home page up. 

[oldfella]

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@Rubi1 wrote:

Earlier this evening when I turned on the tv I was told I was not connected to the internet so went to settings and sorted that out. I then was able to watch about 60 minutes of a film and then it just went blank. Just leaving the HDMl1 in the top left hand corner. I have changed the batteries on the hand set but nothing brings the home page up. 

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Is the Q box on with Green led @Rubi1 

If not

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Rubi1]

Nothing has changed 

[oldfella]

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@Rubi1 wrote:

Nothing has changed 

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What colour is the led on the front right of the Q box @Rubi1 ????

[Rubi1]

green 

[oldfella · Accepted solution]

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@Rubi1 wrote:

green 

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Hi @Rubi1 

Have you cycled through the HDMI inputs on the television?

Also have you tried rebooting the television set by disconnecting the power lead for 30secs and then reconnecting.

Also try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.