9

Discussion topic: Hello message always at start up

Reply
This message was authored by FTB1 This message was authored by: FTB1

Hello message always at start up

When starting Sky Q a hello message has started appearing every time,  always used to just go to the home page? Any ideas to stop it?


Best Answers
This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Hello message always at start up

Posted by a Superuser, not a Sky employee. Find out more

Sky Q boxes aren't designed to be disconnected overnight. Providing you have the box set to Eco mode their overnight power use is negligible.

View this Answer within the discussion

Reply

All Replies

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Hello message always at start up

Posted by a Superuser, not a Sky employee. Find out more

@FTB1 wrote:

When starting Sky Q a hello message has started appearing every time,  always used to just go to the home page? Any ideas to stop it?


Are you sure it's from Sky and not your TV?

I am just another Sky customer!
FTB1
Topic Author
This message was authored by FTB1 This message was authored by: FTB1

Re: Hello message always at start up

No it's Sky, says hello, press home and wait!

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Hello message always at start up

Posted by a Superuser, not a Sky employee. Find out more

Are you powering the box off?  (i.e. at the plug?)

I am just another Sky customer and my views are my own
FTB1
Topic Author
This message was authored by FTB1 This message was authored by: FTB1

Re: Hello message always at start up

Hi, Yes the box & TV are connected to a smart switch and Google turns them off on command.

FTB1
Topic Author
This message was authored by FTB1 This message was authored by: FTB1

Re: Hello message always at start up

But this has always been the case and the Hello message only started a few weeks ago?

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Hello message always at start up

Posted by a Superuser, not a Sky employee. Find out more

So the answer is not to turn it off.

I am just another Sky customer and my views are my own
FTB1
Topic Author
This message was authored by FTB1 This message was authored by: FTB1

Re: Hello message always at start up

I see your point but as I said we turned it off before and this didn't happen,  also everyone is doing their best to save energy, I turn almost everything off at night.

This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: Hello message always at start up

Posted by a Superuser, not a Sky employee. Find out more

Sky Q boxes aren't designed to be disconnected overnight. Providing you have the box set to Eco mode their overnight power use is negligible.

FTB1
Topic Author
This message was authored by FTB1 This message was authored by: FTB1

Re: Hello message always at start up

Fair point, I will try it, thanks.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion