Have returned Sky equipment but am being chased for it

[El+Balcon]

Hi,

I sent my Sky Q box back in the prepayed box provided on 8th May 2025. I have the paper receipt but I didn't receive a confirmation email from Sky outling it had been been received by the courier, like some others have said they have. Since then I keep receiving texts and emails demanding the return of this skybox with potential threat of charges.

Could it please be possible to have some help with resolving?

Thanks,

Stephen Munday

[El+Balcon]

PS: I also have confirmation from the Post Office that the parcel was delivered.

[lettice]

Good you have the post office receipt.

That should have the tracking details and will show its progress through the system as you have seen.

The Sky Community messaging team can help with this for you

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Thanks for escalating. We've sent an invite to @El+Balcon.

[El+Balcon]

Hi, I tried to respond to you but the system said I was unable to.

[Daniel0210]

@El+Balcon 
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014