Have problem with my HDMI cable not working

[eeyore65]

Keep getting message saying to change HDMI cable but have done this several times & still nothing happens 

[SlenderRobert]

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@eeyore65 wrote:

Keep getting message saying to change HDMI cable but have done this several times & still nothing happens 

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I've never seen a message from a Sky box asking for an HDMI cable to be changed. Are you sure it's not a TV-generated message? Do you have any other devices attached to your TV via HDMI?

[oldfella]

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@eeyore65 wrote:

Keep getting message saying to change HDMI cable but have done this several times & still nothing happens 

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Hi @eeyore65 

Are you sure this isn't a message from your TV Set telling you to change the HDMI input.

[eeyore65]

Yes it's from sky, I've try the HDMI cable in another device & it works fine plus I've tried another HDMI cable & comes up with same message 

[oldfella]

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@eeyore65 wrote:

Yes it's from sky, I've try the HDMI cable in another device & it works fine plus I've tried another HDMI cable & comes up with same message 

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What exactly is the message @eeyore65 

[eeyore65]

The screen says

This screen does not support HDCP.

Try reconnecting your HDMI cable, or use a different screen

[eeyore65]

It's happened before but it righted itself & my picture came back on 

[oldfella]

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@eeyore65 wrote:

The screen says

This screen does not support HDCP.

Try reconnecting your HDMI cable, or use a different screen

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OK @eeyore65 

This is more an issue with your Television set and not Sky.  
Try rebooting your Television (not your Q box).

Disconnect the power lead to your television and wait 30 secs before reconnecting and powering the Television back on.

[eeyore65]

Thanks will try that