Have Sky Q with Sky Cinema & Sky signature but can't download on demand content, SD or HD

[RaeStJames]

I am a long time Sky Q customer with a Sky signature and Sky Cinema package and could previously download and watch on demand content. Haven't watched on demand for a while and recently tried to download a show on demand from U&Alibi and kept getting the message that I don't have the relevant subscription. I should be able to download on demand with the subscription I have except Sky rcently changed the content of their packages. I only seem to be able to stream what is currently playing but when I serach for a show e.g. Murdoch mysteries and try to download and watch, I get the wrong subscrption message. Does anyone know what the issue could be and how to resolve? Everything else works fine. Thanks.

[Laing1]

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@RaeStJames wrote:

I am a long time Sky Q customer with a Sky signature and Sky Cinema package and could previously download and watch on demand content. Haven't watched on demand for a while and recently tried to download a show on demand from U&Alibi and kept getting the message that I don't have the relevant subscription. I should be able to download on demand with the subscription I have except Sky rcently changed the content of their packages. I only seem to be able to stream what is currently playing but when I serach for a show e.g. Murdoch mysteries and try to download and watch, I get the wrong subscrption message. Does anyone know what the issue could be and how to resolve? Everything else works fine. Thanks.

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@RaeStJames Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.