Has anyone experienced problems with Sky q when using a Fritz router to provide your broadband

[Diane77]

I have a new broadand router a Fritz.  Since getting the new router Sky q is slow when switched on and slow whien moving to a different channels etc and trying to fast forward and stop is delayed.  Has anyone had similar problems.  The broadband speed is good.

[PandJ2020]

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@Diane77 wrote:

I have a new broadand router a Fritz.  Since getting the new router Sky q is slow when switched on and slow whien moving to a different channels etc and trying to fast forward and stop is delayed.  Has anyone had similar problems.  The broadband speed is good.

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Live channels/forwarding is via the satellite signal (and hard disk) - not your broadband...

Or are you referring to streaming apps?

[xenon81]

There does seem to be certain devices that can cause problems with Sky Q. I used to notice when I had a Roku box connected to the TV, it made Sky Q extremely slow and unstable. Channels took ages to change and pause/rewind was very glitchy. As soon as Roku was unplugged Sky Q was fine again.

[PandJ2020]

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@xenon81 wrote:

As soon as Roku was unplugged Sky Q was fine again.

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Worth OP doing similar troubleshooting...

[Godfrey]

@Diane77   I have used a Fritz 7530 with Sky Q devices connected via ethernet for many years with no problems.

Godfrey.

[Diane77]

Thank you, so you think my problms are notvrelated to the new broadbnd router but could be an issue with my sky system.  I have a main box and afew mini boxes.  i am having siimilar problems with them all which started when I changed the router.

[PandJ2020]

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@Diane77 wrote:

 i am having siimilar problems with them all which started when I changed the router.

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What router did you change from?

It's possible the new router is clashing with Sky's own mesh - 5GHz channel 36 to 48 by default.

[Godfrey · Accepted solution]

@Diane77  As an experiment, It might be worth configuring your Fritz router to stop automatically changing WiFi channels. Try manually setting your Fritz routers 2.4 GHz WiFi channel to 13, and the 5 GHz WiFi channel to 100.

To gain access to your new router type 192.168.178.1 

Godfrey.

[Diane77]

Thank you , this looks really helpful.

[Diane77]

I changed from a BT router