So despite my trying all the Sky tips to reset my hard drive, all failed. I have ordered a new Sky Q box which is due to arrive today - will i have to wait for an engineer to set it up, or is this something that i, or someone else can do?
Posted by a Superuser, not a Sky employee. Find out more
If your replacement Sky Q box is being sent through a courier to you, you can setup as detailed in the Sky Q help article here; Sky Help | Sky.com
The courier may ask for your failed Sky Q box back, to be rturned to Sky. Make sure you remove your current Sky viewing card before returning your failed box, as you will need that for your replacement box.
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Thank you for your answer - yes, the new box is coming via DPD and i am aware i have to hand over the old box, the remote plus cables i believe .. wish me luck for installing, im not quite a technophobe but setting up these things never goes right! 🙂
The courier may ask for your failed Sky Q box back, to be rturned to Sky. Make sure you remove your current Sky viewing card before returning your failed box, as you will need that for your replacement box.
Just to reiterate the above...
I am just another Sky customer and my views are my own even if you don't like the answers
