Samsung UE43CU850 and... yep..Sky Q won't turn it off

[RFS03]

I suspect I already know the answer to this but... here goes!

Bought the Samsung UE43CU8500 - wall mounted and put all the cables where they had been on my old one.

TV turned on, no issue, when I used the Sky Q remote without even setting up - because it won't turn off, although I can see the LED on the TV flickering as I point the remote for a long hold at the TV.

I have checked the TV settings - and Anynet+ (Samsung's CEC?) was on by default.

I have re-paired the remote a couple of times now, and have worked through all of the remote settings (a choice of 1-9) and just have to turn it off with the normal remote at the moment - which is a bit of a faff but ... first world problem i guess... but would be good to know if I have tried all reasonable solutions - as I am all out of ideas!

Many thanks!

[Dallen9798]

@RFS03 

Try disabling Anynet+ (Samsung's CEC): Although Anynet+ is designed to simplify the control of multiple devices through HDMI, it can sometimes cause issues with remote control functionality. Try disabling Anynet+ in the TV settings to see if this resolves the issue.

[PandJ2020]

You need to hold the power button for 2-3 seconds to send a TV off signal.

[RFS03]

We are making a *bit* of progress.

Turned off Anynet 

VERY long hold and the TV turned off...

Then..... turned itself on again - I think because the decorator who was putting up the bracket 'helpfully' initialised the smart remote so I think I need to figure out how to turn that off.

But we are slowly getting somewhere-ish

[RFS03]

Scratch that - we have gone backwards and the Smart Remote seems to have now disabled the original remote. Sigh. I think a factory reset might be imminent