Sky Q
0

Discussion topic: Hard drive failure on Sky

Reply
Lee59
What's this?
This message was authored by Lee59 This message was authored by: Lee59

Hard drive failure on Sky

‎15 Nov 2023 08:37 AM

My main Sky Q box is not working - I cannot access recordings and it will not connect to my mini boxes. It will not allow pause or rewind.

 

it is showing as a hard drive failure

Report post
Post 1 of 3
269 Views
Reply
0 Likes
Reply

All Replies

J_Tyler
What's this?
This message was authored by J_Tyler This message was authored by: J_Tyler

Re: Hard drive failure on Sky

‎15 Nov 2023 08:51 AM

@Lee59 wrote:

My main Sky Q box is not working - I cannot access recordings and it will not connect to my mini boxes. It will not allow pause or rewind.

 

it is showing as a hard drive failure

You'll need a replacement box then. 

https://www.sky.com/help/replace-hardware/ 

Report post
Post 2 of 3
262 Views
Reply
0 Likes
TimmyBGood
What's this?
Superuser
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Hard drive failure on Sky

‎15 Nov 2023 08:53 AM - last edited: ‎15 Nov 2023 08:53 AM

Posted by a Superuser, not a Sky employee. Find out more

@Lee59 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

 

Remember to remove and retain the Viewing Card before a doorstep swap-out.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Report post
Post 3 of 3
259 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion