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Discussion topic: Hard drive failure on Sky

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Lee59
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This message was authored by Lee59 This message was authored by: Lee59

Hard drive failure on Sky

‎15 Nov 2023 08:37 AM

My main Sky Q box is not working - I cannot access recordings and it will not connect to my mini boxes. It will not allow pause or rewind.

 

it is showing as a hard drive failure

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J_Tyler
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Re: Hard drive failure on Sky

‎15 Nov 2023 08:51 AM

@Lee59 wrote:

My main Sky Q box is not working - I cannot access recordings and it will not connect to my mini boxes. It will not allow pause or rewind.

 

it is showing as a hard drive failure

You'll need a replacement box then. 

https://www.sky.com/help/replace-hardware/ 

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TimmyBGood
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Re: Hard drive failure on Sky

‎15 Nov 2023 08:53 AM - last edited: ‎15 Nov 2023 08:53 AM

Posted by a Superuser, not a Sky employee. Find out more

@Lee59 

 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages 

 

Remember to remove and retain the Viewing Card before a doorstep swap-out.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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