Hard disk drive problem

[janley]

I can not get any information on programs and no recording available.

[Laing1]

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@janley wrote:
I can not get any information on programs and no recording available.

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@janley Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

[janley]

This is what I missed out I have not got Sky q I only have the old sky box.

[Kevin-7248]

*I think this needs moved to the sky + forum then. 

Additionally, you may need to access the engineers menu to 'hard reset' those boxes - from memory years ago. 

Settings - press 001 and then you can access that menu to scroll - can't remember off my head - to an area within there to format your hard drive to have it as if new again. 

This will remove all recorded programs and will bring your box back to a clean slate. 

[loverboi]

@Kevin-7248 @janley @Laing1 hi when your in the menu you need to scroll o system reset and your get a notice that your lose recordings ect before you reset and it will want you to confirm your wishing to continue

[loverboi]

@Kevin-7248your welcome hope it fixes your issue 🙂 😄

[Kevin-7248]

@loverboi  Oh it ain't for me, I just forgot your additional process of accessing the engineer menu's final hard reset guidance to it.

I've sky glass 😋 just wanted to help out @janley 

[janley]

Thank you all sorted now.

[loverboi]

@Kevin-7248no worries hope your all enjoying the warm weather 😉 😄