Handset

[MaggieG]

The volume control on my handset isn't working nor is the blue search button 

[PandJ2020]

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@MaggieG wrote:

The volume control on my handset isn't working nor is the blue search button 

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Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

The Q box has no concept of volume.  The remote needs to be programmed to send volume signals to your TV.