@MaggieG wrote:
The volume control on my handset isn't working nor is the blue search button
Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.
The Q box has no concept of volume. The remote needs to be programmed to send volume signals to your TV.
I am just another Sky customer and my views are my own even if you don't like the answers
