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Discussion topic: Had a new Q box off the engenear and is not getting multiroom

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This message was authored by: TecPlas

Had a new Q box off the engenear and is not getting multiroom

Since having a new Sky mini box I cant access TV programmes or Sky cinema because two other mini boxes are in use.We had multiroom before new box and all boxes worked fine?We are paying for multiroom 

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This message was authored by: nigea99

Re: Had a new Q box off the engenear and is not getting multiroom

Posted by a Superuser, not a Sky employee. Find out more

@TecPlas wrote:

Since having a new Sky mini box I cant access TV programmes or Sky cinema because two other mini boxes are in use.We had multiroom before new box and all boxes worked fine?We are paying for multiroom 


hi @TecPlas 

 

 

Whilst you can have more than 2 minis on the account, you can only use a maximum of 2 minis at the same time for SKY content - Satellite/Recordings- (only one if you have the non UHD box - Hardware version 32Cxxx) although you can have up to 4 on the account

You may be able to use more at the same time if the first ones in use are only being used for Streaming apps such as Netflix or Disney+

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