HDR v3 box not fit for purpose (sound cutting out)

[Stoatgobler]

@GNinga  Good point, well explained 

[Stoatgobler]

Another survey after the the one 2 months ago supposedly designed to resolve this issue, as I’ve said smoke and mirrors to distract us all, letting us think sky are actually on to this, supposedly engaging with customers with a conclusive remedy in mind to solve the problem.

they are no nearer now than when this issue first manifested itself 2.5 yrs ago!!

they aren’t intrested......taking our Money is their only concern, why after 2 1/2 yrs should we think otherwise 

[Stuvennn]

@Stoatgobler They've made no promises or assurances that the Q150 would resolve sound issues for V3 boxes.

personslly I don't think there's any smoke and mirrors, just a poor reaction to a very persistent problem for many people.

Q160 will be interesting.

[TaMush]

The issue has been less prevalent over the past few days but back with a bang on Sky Sports 1 during the footy.  Pixellation every 3-4 minutes.  

Really frustrating.  

[Stoatgobler]

@Stuvennn As I’ve said by mid summer,  survey this survey that, sky still won’t have solved this issue, because they are not interested, 2.5 yrs, tick tick, £100 per month, will you agree smoke and mirrors by then?

[GNinga]

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@Scobo wrote:

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@GNinga wrote:

Can you link us to source info re DR, @Pistonhead? Forcing update with restart did nothing for me. I'm still on Q140 after attempting force update + restart

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I wouldn't rush to update to q150, tbh.

It's made our main box worse and getting it on the mini box now too. 

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haha! yeah! Box does [removed] it likes! Randomly crashed out tonight to do its update in the middle of my watching something and recording some other things - like it can't tell the box is busy!! Stupid thing!!

Moderator note: removed swearing

[Rhonny]

@Stoatgobler

110 posts from you on this subject alone is admirable, and without such persistence nothing gets done. But surely now it's time to just wait and see whether this new focus from Sky on this issue gets the resolution everyone needs, rather than incessant pre-emption that it won't happen. 

[Stuvennn]

@Stoatgobler 
If your paying £100+ a month you need to ring and do something about it. I've just cut my bills from £118pm to £68pm for exactly the same service.

I work in IT so I know a bit about technical issues and we also know that Sky do not manufacture the boxes themselves so part of this is outside of their direct control, I,e they can't just put an engineer on it sort the issue.

yes it's taken too long to resolve but I don't think it's smoke and mirror myself. If that's your opinion, why are you still with them?

[Stoatgobler]

@Rhonnythanks, I agree in certain circumstances sitting and waiting is the right thing to do, however the anology of owning a new car that keeps cutting out, - we wouldn’t put up with the dealer sitting and waiting while we continue to pay the monthly loan/lease

[Rhonny]

@Stoatgobler

True, but if the car garage then called your car back to look into the issues, you wouldn't then stand over the mechanics, telling them over and over again that you don't believe they'll fix it. You'd go and sit in the waiting room with a nice cup of coffee. 

[Chodley]

@TaMush  That sounds (oho!) like a different problem.

[Stoatgobler]

@Stuvennn I left sky in January because of the sound issues after being with them over 30 years, people I know pay sky around £100 because they can’t get virgin in their area, thus no competition.

I was paying £89 which they offered to reduce to £69 which to be honest was really good considering it included everything, 36 mbps broadband and a mini box.

I watch this particular thread because by end of may if the sound issue isn’t solved I’ll change my mum from sky to virgin too.

your technical knowledge is far greater than most on this thread, I’m sure you would agree sky as the sole customer of these q boxes should have exerted pressure on the suppliers from the very start when problems started to appear, not deny the problem or blame customers tvs, audio systems, cables etc.

Im really surprised sky haven’t publicly blamed the suppliers for the sound issue, normally you get the old “working closely with our suppliers to resolve this issue” jargon.

what I really dislike about sky’s attitude to all this is they denied it for so long instead of working on it, continued to take a lot customers hard earned money, at the same time upgrading  and getting new customers on the q box knowing as this thread states; it’s not fit for purpose.

[Stoatgobler]

@Rhonny  too right mate,..... in fact I would make it clear as a paying customer that they come and collect the car, leave a courtesy car that actually works, whilst I have a cup of coffee in the comfort of my own chair in my own house whilst I browse yellow pages under T for trading standards.

we often get taken for a ride in this country because we don’t want to make a fuss when things we pay a lot of money for go wrong

[fizzdisco]

Bravo @Stoatgobler - perfect response. Agree with every word of that.  

[LukeBe]

Cancellation submitted!

usually I do the dance and end up with a price that I am willing to pay. This time could well be the end. 

sound issues are a main factor, no other part of my entertainment system is as defective as Sky Q. 

Generally poor UHD quality, lip sync on sports, very few movies if interest and countless options for streaming service that have embraced UHD/HDR, offer better alternatives. 

I'm not sure I need Sky in 2021 and an 'offer' of £85 vs the £55 I was paying is to much for a defective service.