HDR v3 box not fit for purpose (sound cutting out)

[GNinga]

@braer i got a new avr a couple of months back and I get horrendous dropouts if I start things up in the "wrong" order with hdmi connected - never had that with a different avr, but it seems that if I start avr before SkyQ (or too quickly after turning SkyQ on), then I have to turn everything off and start again. SkyQ is the only device that causes this issue...

[simon194]

---

@Stoatgobler wrote:

Sky through @Kei+M invite people to yet another survey!

---

The way I read it it's not just a survey but a limited public beta test of Q16. The survey will be to select who can take part.

[Gridders]

@DenisHasDoneIt  I had this done and can confirm the boxes are now stable. I still get issues when something is downloading on Sky, bandwidth is completely annihilated and speeds for everything else become almost non-existent so this is still being looked into.

You won't have any sound drop relief I'm afraid. I was told this is being addressed in Q16 and Line of Duty Sunday for example was just as bad as ever.

I do believe I'm getting somewhere...but not there yet

Good luck! 

[DenisHasDoneIt]

:@gridders 

Thanks for that info.

[notagain]

 @fizzdisco What version did you get when you updated, if you dont mind me asking, I got Q150.000.26.05PL but I noticed there is another version Q150.000.27.00PL I'm guessing that version fixed something in Q150.000.26.05PL, but wondered what version is on the DR stream now.

[fizzdisco]

---

@notagain wrote:

@fizzdiscoWhat version did you get when you updated, if you dont mind me asking, I got Q150.000.26.05PL but I noticed there is another version Q150.000.27.00PL I guessing that version fixed something in Q150.000.26.05PL, but wondered if what version is on the DR stream now.

---

I got the same: Q150.000.26.05PL 

No idea what the difference is with 27.00PL

[SoupDragon57]

@fizzdisco I suspect it is likely to be the specific variant for your hardware version

[GNinga]

@Stoatgobler I believe the survey is to find people for beta test of a solution, but after far too many years with Sky (from original Sky+ thru HD+ to Q) I wholeheartedly agree that Sky clearly prioritise aesthetics and whizz-bang over defect fixing and it generally takes a groundswell like this and the previous thread (which started well over 2 years ago!) + Watchdog for bugs to get any attention.

I can understand that Sky want to make money and no doubt creating bells and whistles gives a better return for their money, but I also strongly feel that existing customers should be given a higher priority. I don't know how it is that in combination with the SSDP storming issue (which must be decimating the network for almost every Sky Q customer nationwide!) this has not made the news somehow, but I guess we're also not the ones paying the news channels 🤔

[Scobo]

---

@GNinga wrote:

Can you link us to source info re DR, @Pistonhead? Forcing update with restart did nothing for me. I'm still on Q140 after attempting force update + restart

---

I wouldn't rush to update to q150, tbh.

It's made our main box worse and getting it on the mini box now too. 

[Laing1]

---

@Kei+M wrote:

So, as we’re coming towards the end of the QR15 rollout we’ll soon begin to ramp up our testing of QR16. As alluded to previously QR16 will contain improvements aimed at addressing sound dropouts experienced on v3 boxes and as part of our testing, we’d like to invite some members to take part.

If you have a v3 box and you’d like to take part you can register your details here:- http://emea.focusvision.com/survey/selfserve/23c1/210308?list=1 and we’ll provide more info shortly.

Thanks,

---

as @simon194 has stated if you re-read @Kei+M post above, there will be an invite to some members to take part in the testing of QR16 

[osankoy]

Following on to my post yesterday. I have just streamed a NETFLIX FILM ( 2 hrs) post Q15 & got 2 sound dropouts at the beginning & 1 3/4 of way through.. No pic .freezes ( what a bonus!!). Still going to keep on at Sky & have filled in SOUND DROPOUTS QUESTIONNAIRE & will pursue this situation until it is solved.

[CyberFriday]

---

@Stoatgobler wrote:

Sky through @Kei+M invite people to yet another survey!

its all smoke and mirrors to get people excited, deflect attention, give people hope and make it look as if sky are doing something to solve the dropouts, thus placating those fed up to their back teeth and about to cancel sky.

Sky are one of the biggest media/ tech corporations on the planet if they don’t possess the the research and technical facilities to solve this issue, then that surely shows where their priorities lie after 2.5 years of inaction concerning this problem.

if this issue was the extortionate premier league football contract it would have been done and dusted long ago.

in the meantime subscribers pay a fortune to endure as @Gridders calls this thread: the not fit for purpose premium q service.

if you bought a new car that keeps cutting out how would you react if the main dealer after 2.5 years said “yeah we’re working on it, still haven’t a clue yet, but just sent out another survey to fill in, but you still need to pay the full amount of the loan/lease agreement”

many still taken in by sky will disagree with me, but the reality is after all this time sky are simply not doing enough to solve this issue, I can guarantee come the middle of summer this problem will still not be fixed.

---

@Stoatgobler  I know it's little consolation to all those here suffering from this issue. But, as i posted over here it looks like Virgin have been in the same 2+ year issues with their  V6 offering. And it looks like they changed supplier when they went for their newest  TV360 offering (which has 4k on the remote boxes). 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Sound-dropping-out-and-sync-problems/m-p/3673584#M432282

Although it appears some 360 users are also having sound drop outs and mixed messages from the help desk.......Sky and Virgin aren't owned by the same parent group are they 😉 

https://community.virginmedia.com/t5/Virgin-TV-360/Virgin360-sound-dropping-out/td-p/4649380/page/3

[Stoatgobler]

@AnytimePlus+On+VM  All you need to know is the evidence so far ...sky aren’t the slightest bit interested in solving this  issue, as long as they get their monthly subscriptions for this crap q product

[Stoatgobler]

@GNingawell said 

[Stoatgobler]

@CyberFriday  You make a valid point,  I joined virgins complete ultimate oomph package in January with the same set up and equipment I had with sky q uhd package. But a lot  cheaper, with virgin I haven’t had a single problem so far,  I’m keenly observing this thread to see if I need to cancel my parents package in may if this sound issue isn’t resolved.

ive said on this forum no way will it be fixed by the summer, so in the meantime I explore better alternatives for them.