20 Mar 2023 02:00 PM
Hello I have an issue with my sky Q box with the hdmi connection port which appears to of come loose, cable is loose when it’s plugged in, how can I have this resolved please?
20 Mar 2023 02:03 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Reevo87 It will probably need a replacement box, best to contact Sky.
20 Mar 2023 02:05 PM
Thanks for your reply, any ideas of how much cost is involved please?
20 Mar 2023 02:08 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Reevo87 £zero, the box is simply loaned by Sky and will be swapped free.
20 Mar 2023 02:09 PM
Posted by a Superuser, not a Sky employee. Find out more@Reevo87Unless Sky think it is accidental or deliberate damage it should be free but Sky rarely seem to charge for damage.
20 Mar 2023 02:12 PM
Posted by a Superuser, not a Sky employee. Find out morehi @Reevo87
I have escalated your post to SKY who, hopefully, will be in touch.
Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
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The team that support these forums I think should be able to assist - if not they will point you in the right direction
As @MightyQuinn says - if it needs fixing/replacing then being SKY Q this will be done as part of your susbscription at no extra charge (unless they deam the damage is not from normal use etc)
20 Mar 2023 02:20 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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