HDMI port issue Sky Q

[Reevo87]

Hello I have an issue with my sky Q box with the hdmi connection port which appears to of come loose, cable is loose when it’s plugged in, how can I have this resolved please?

[MightyQuinn]

Hi @Reevo87   It will probably need a replacement box, best to contact Sky.

[Reevo87]

Thanks for your reply, any ideas of how much cost is involved please? 

[MightyQuinn]

Hi @Reevo87   £zero, the box is simply loaned by Sky and will be swapped free.

[bob1234]

@Reevo87Unless Sky think it is accidental or deliberate damage it should be free but Sky rarely seem to charge for damage.

[nigea99]

hi @Reevo87 

I have escalated your post to SKY who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

If you are using Safari I believe you must make sure that 'Hide IP adress' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

The team that support these forums I think should be able to assist - if not they will point you in the right direction

As @MightyQuinn says - if it needs fixing/replacing then being SKY Q this will be done as part of your susbscription at no extra charge (unless they deam the damage is not from normal use etc) 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.