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Discussion topic: HBO max issues

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This message was authored by: runnerrunner

HBO max issues

Hi,

I've had HBO for a few months as part of my sky subscription and the likes of the Pitt was a big part of our viewing week.  However this weekend something has changed.  

When I go into the HBO Max App on Sky, it is like I have gone back in time, as I am being offered the Get HBO Max screen with options to Get HBO Max or Sign In.  Neither work - I've tried and tried and the process goes around in circles.  The process is maddening.

When I look at my Sky account I can see HBO Max as an active product.  Its like the 
App doesn't recognise I am subscribed for it.

 

I was talking to HBO customer support.  They told me I need to get the sky partner id from sky, to progress the case at their end.  But I cannot get thru to Sky at the weekend.

Anyone else come across this and been able to solve?

Thanks

Mick

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This message was authored by: DaveDrizen

Re: HBO max issues


@runnerrunner wrote:

Hi,

I've had HBO for a few months as part of my sky subscription and the likes of the Pitt was a big part of our viewing week.  However this weekend something has changed.  

When I go into the HBO Max App on Sky, it is like I have gone back in time, as I am being offered the Get HBO Max screen with options to Get HBO Max or Sign In.  Neither work - I've tried and tried and the process goes around in circles.  The process is maddening.

When I look at my Sky account I can see HBO Max as an active product.  Its like the 
App doesn't recognise I am subscribed for it.

 

I was talking to HBO customer support.  They told me I need to get the sky partner id from sky, to progress the case at their end.  But I cannot get thru to Sky at the weekend.

Anyone else come across this and been able to solve?

Thanks

Mick


Sky customer service are available on Saturday and Sunday till 8pm at least.

This message was authored by: Mark39

Re: HBO max issues

Posted by a Superuser, not a Sky employee. Find out more
@DaveDrizen wrote:

Sky customer service are available on Saturday and Sunday till 8pm at least.


But not in ROI.

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