HBO max activation loop.

[vinnieshelp]

O have been trying to get m hbo max activated for over a week and all I get is a message saying I am trying to get to this page to quickly.

I got fed up and paid HBO 5.99 today and it still wants activate on the Q box 

Can someone please help or advise me.

[stereohaven]

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@vinnieshelp wrote:

I got fed up and paid HBO 5.99 today and it still wants activate on the Q box 

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Assuming you just want to watch the football, can you login to HBO Max using the email you used to pay £5.99 on any other device?

It might be the quickest way to get to the game while you unpick the mess. 

All other help is here: https://www.sky.com/help/articles/hbo-max-homepage 

Following the help flow may get you through to someone who can help further, they can merge accounts in some way as I understand it, but that isn't going to happen for a few days, assuming it is the issue.

[vinnieshelp]

Thanks for the reply.

I have done 2 tech chats to Sky in the past 2 days and they can't resolve it.

Reset apps, software updates and other things and still no go.

It's not just the football we want to watch though.

This is the page I get when trying to activate.

 

[stereohaven]

@vinnieshelp 

Sadly I am only another customer, so don't have anything else to offer in terms of suggestions I'm afraid.

Hopefully they fix it or someone else might have an idea, otherwise your post can be escalated into the Sky Community team to see if they can help further.

[Me134]

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@stereohaven wrote:

@vinnieshelp 

Sadly I am only another customer, so don't have anything else to offer in terms of suggestions I'm afraid.

Hopefully they fix it or someone else might have an idea, otherwise your post can be escalated into the Sky Community team to see if they can help further.

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I've seen similar with Paramount previously I think, it was something to do with a back end loop in their accounts (probably not the correct terminology). If I remember correctly they had to be escalated to a chat to resolve it? I don't know who has authority on here to pass it on?

[vinnieshelp]

Thank you Me134 for replying.

This morning tried the hbo app and I logged into it after putting in 6 digit code.

On the q box home screen it says that I need to activate and I tried and I go into the same loop again.

I will have to hope that it gets escalated to someone who can help me with this issue.

[Me134]

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@vinnieshelp wrote:

Thank you Me134 for replying.

This morning tried the hbo app and I logged into it after putting in 6 digit code.

On the q box home screen it says that I need to activate and I tried and I go into the same loop again.

I will have to hope that it gets escalated to someone who can help me with this issue.

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No problem, hope you get the help that Sky have failed to give you so far.

[stereohaven]

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@vinnieshelp wrote:

I will have to hope that it gets escalated to someone who can help me with this issue.

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I have escalated it to the Sky team for you, keep an eye on the thread for a response and invite to chat through a special "bubble" that will pop up.

[AceRimmer]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[stereohaven]

Thanks @AceRimmer , I'll smoke you a kipper for breakfast! 

Over to you @vinnieshelp, look out for the extra "bubble" to chat with the team on here in the community.