No satellite

[MrsStoves]

Ive had no satellite signal for 8 days. Ive followed ALL recommended remedial steps with no success. The fault apoears to ve the lack of BT connection. Ive hit a blank every time l have tried to get help from Sky, usually ending up with AI on the phone, which is NO help. I need a HUMAN to sort out this problem.

[Daniel0210]

@MrsStoves 

Nothing to do with 'BT' connection.

With any error message of “no satellite signal”, check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely either;

▫️a dish misalignment,
▫️a failing LNB (on the arm of the dish),
▫️water getting into the cabling,
▫️very heavy rain
so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise directly with your building management company or landlord who will have their approved engineers to contact direct.

It’s worth mentioning that:

🔹 a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News),

🔹 a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.