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This discussion topic has been answered Discussion topic: HBO MAX FREEZE ?

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This message was authored by: Semi-Detached67

HBO MAX FREEZE ?

HI, Dont know if ive posted this in the right board, but im at my wits end trying (and failing) to insatll HBO MAX on a sky q mini box. ive installed it first time fine on the main sky q box upstairs, but when i click on the app on the mini box to set it up it gets as far as a "choose your subscription page"(dont recall seeing that when i set up on the main sky q box) and when i click on the free with ads option it does not move on from that page. on reading up on this  online ive reset both sky q boxes reset modem(im connected by ethernet to both not wi-fi) refreshed the apps and even tried a suggestion to set it up on the my sky app which when ive looked into it says its currentlt set up on 2 devices, yet when i select the HBO MAX app on the mini box im still only getting to the choose your membership page. to say this bafffling is an undersatement. would greatly appreciate if anyone knows a workaround/or how to solve this. if not its on the phone to tech support i take it.


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This message was authored by: NickNewark Answer

Re: HBO MAX FREEZE ?

Posted by a Superuser, not a Sky employee. Find out more

@Semi-Detached67 Once I'd set my account up on the main Q box, I just selected the option to login on the mini boxes. From you say this is t giving you the option to even log in? 

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This message was authored by: NickNewark Answer

Re: HBO MAX FREEZE ?

Posted by a Superuser, not a Sky employee. Find out more

@Semi-Detached67 Once I'd set my account up on the main Q box, I just selected the option to login on the mini boxes. From you say this is t giving you the option to even log in? 

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This message was authored by: Semi-Detached67

Re: HBO MAX FREEZE ?

There is a sign in option I noticed, but I'm assuming that is if you already have a hbo max account. If I do sign in this way which password do I use as I didn't create one on the main sky q box.

This message was authored by: NickNewark

Re: HBO MAX FREEZE ?

Posted by a Superuser, not a Sky employee. Find out more

Use the option to sign in, you will be given a code to enter via email  you used when you first signed up to HBO on the main box

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This message was authored by: Semi-Detached67

Re: HBO MAX FREEZE ?

OK, nick cheers , I will try that. Fingers crossed!

This message was authored by: NickNewark

Re: HBO MAX FREEZE ?

Posted by a Superuser, not a Sky employee. Find out more

@Semi-Detached67 Let me know if it worked  

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This message was authored by: Semi-Detached67

Re: HBO MAX FREEZE ?

Brilliant!!  finally got it working cheers again nick, still baffled as to why it didn't ask me to create a password on the main q box!. Not to worry all done now time to see what's on offer. Thanks to anyone else who replied.

This message was authored by: NickNewark

Re: HBO MAX FREEZE ?

Posted by a Superuser, not a Sky employee. Find out more

@Semi-Detached67 You're welcome, you can mark it as answered if you'd like. 👍 

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