Got no satellite signal on bbc1 and itv channels plus a few more like channel 4 and channel 5!

[Bradders1964]

Got no satellite signal on bbc1 and itv channels plus a few more like channel 4 and channel 5! But bbc2 is ok

[Bradders1964]

Other sky channels are ok

[oldfella]

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@Bradders1964 wrote:

Got no satellite signal on bbc1 and itv channels plus a few more like channel 4 and channel 5! But bbc2 is ok

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Try a Reboot @Bradders1964 

See if that helps

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this best to contact Sky for an engineer to check your dish alignment 

[GD1]

@Bradders1964  Have you tried a power reboot by unplugging th box for a minute or so and plug back in?

Is the dish your own or a communal setup, doe the power boot resolve this?

[Bradders1964]

Yeah I've tried rebooting and turning off at mains etc. Tried installing new TV last night which failed and wondering if connected!

[Bradders1964]

• And yes it is a communal dish

[GD1]

@Bradders1964  It may be an issue with the communal setup.

[Bradders1964]

Thanks everyone ☺️ 

[Bradders1964]

Still same! Maybe coincidence with my tv set up will have to check with neighbours/concierge. Thanks again x

[ChristineD1]

Same here! Getting a bit fed up tbh paying £160 a month & can't even watch BBC1.