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Discussion topic: Good evening catch up TV issue

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This message was authored by Graemesoton1980 This message was authored by: Graemesoton1980

Good evening catch up TV issue

Good evening,

I'm new to sky Q and I'm having trouble watching catch up TV. Everytime I click on a program it says go to sky.com/upgrade. Does that mean I need to upgrade my package to get catch up TV? 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Good evening catch up TV issue

Posted by a Superuser, not a Sky employee. Find out more

@Graemesoton1980 

Do you have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences

 

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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