0

Discussion topic: I have no sky signal So what’s going to happen th I’ve switched on Sky boxes and stole nothing

Reply
This message was authored by Kyle24 This message was authored by: Kyle24

I have no sky signal So what’s going to happen th I’ve switched on Sky boxes and stole nothing

Did you understand that my sky box the two of them? I switched them off switched them back on and I'm not receiving the sky signal why is this?

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have no sky signal So what’s going to happen th I’ve switched on Sky boxes and stole nothing

Posted by a Superuser, not a Sky employee. Find out more

@Kyle24 
If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company who deal directly with their approved engineers.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion