Getting pixelated picture

[Pi]

Sky dish might need resighting

[Annie+UK]

You have posted in the Sky Go forum and not one associated with satellite TV 😞

Which Sky System do you have?

• Sky Plus (Satellite box)
• Sky Q (Satellite box

[Sbateman]

Sky Q 

[Annie+UK]

I'll move your thread to the corect forum then

[lettice]

Follow the advice in this Sky help article.

If some steps do not resolve your issue, you will see a link in the article to book an engineer visit.

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

If you have a communal Sky Q  setup, you may have to contact your Building Management to alert them.

[Sbateman]

Done this didn't work. Engineer couldn't fix either so annoyingly had to cancel movies  today. No appolgy or attempt to persuaded  me stay with a decent offer. Sky have been aware of this problem for nearly two years and done nothing to resolve as it's a Sky Q box. 

[Chodley]

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@Sbateman wrote:

Done this didn't work. Engineer couldn't fix either so annoyingly had to cancel movies  today. No appolgy or attempt to persuaded  me stay with a decent offer. Sky have been aware of this problem for nearly two years and done nothing to resolve as it's a Sky Q box. 

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I'm confused. You said in the opening post that the dish might need re-aligning. Didn't the engineer try / investigate that?

Why just cancel Cinema? Does it only affect those channels?