Getting error 102

[Yosser50]

Saying reboot broadband router

Have tried but t still b

Not getting connection

[Laing1]

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@Yosser50 wrote:

Saying reboot broadband router

Have tried but t still b

Not getting connection

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@Yosser50 when you have rebooted the router 

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting any mini boxes