0

Discussion topic: Frozen screen that says no device

Reply
Avatar for Noroph
Level 0 icon
What's this?
This message was authored by: Noroph

Message posted on ‎29 Jun 2025 02:15 AM

Frozen screen that says no device

Have switch off sky box and Tv but when switched back on screen is still the same and remote does not respond

Report post
Post 1 of 2
178 Views
0 Likes
Reply
Reply

All Replies

Confetti Ring
Avatar for lettice
Level 16 icon
What's this?
Superuser
This message was authored by: lettice

Message posted on ‎29 Jun 2025 06:22 AM

Re: Frozen screen that says no device

Posted by a Superuser, not a Sky employee. Find out more

Try the recovery procedure, as described here;

https://www.sky.com/help/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on/arti...

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 2 of 2
156 Views
0 Likes
Reply
Reply