Frozen picture but still have sound

[JAKid]

My sky+ box picture freezes but still get the sound. Have to turn box off and back on. It happens after I ignore the tv and don't turn it on for more than 24hrs but sometimes still doors it. Sky+ Software q220.000.23.00L Hardware 3C009 HDMI TV to box No RF.

[Annie+UK]

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@JAKid wrote:
My sky+ box picture freezes but still get the sound. Have to turn box off and back on. It happens after I ignore the tv and don't turn it on for more than 24hrs but sometimes still doors it. Sky+ Software q220.000.23.00L Hardware 3C009 HDMI TV to box No RF.

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The latest Sky+ software is R024 . 092 . 11 . 00P, it look more likely you have Sky Q

Edit: Your thread has been moved to the correct forum

[oldfella]

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@JAKid wrote:
My sky+ box picture freezes but still get the sound. Have to turn box off and back on. It happens after I ignore the tv and don't turn it on for more than 24hrs but sometimes still doors it. Sky+ Software q220.000.23.00L Hardware 3C009 HDMI TV to box No RF.

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Hi @JAKid 

I have just removed your Duplicate post.

No need to start another thread as @Annie+UK  has moved your post to the correct Forum (Sky Q).

[Annie+UK]

@oldfella It was moved but not by me 🙂

[oldfella]

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@JAKid wrote:
My sky+ box picture freezes but still get the sound. Have to turn box off and back on. It happens after I ignore the tv and don't turn it on for more than 24hrs but sometimes still doors it. Sky+ Software q220.000.23.00L Hardware 3C009 HDMI TV to box No RF.

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Hi @JAKid 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[JAKid]

Thank you.   

Done that.   24hrrs and we will see. 

Thanks again.