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Discussion topic: Freezing
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This message was authored by: Andy_123
Message posted on 28 Oct 2025 07:50 PM
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Freezing
My sky box keeps freezing and will not turn on , ive just literally had it replaced as the old one was doing it and now the new one is , only way to sort it is to turn it off at the plug , any ideas what the problem could be ?
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This message was authored by: Laing1
Posted by a Superuser, not a Sky employee.
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I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 28 Oct 2025 07:56 PM
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Re: Freezing
@Andy_123 wrote:
My sky box keeps freezing and will not turn on , ive just literally had it replaced as the old one was doing it and now the new one is , only way to sort it is to turn it off at the plug , any ideas what the problem could be ?
@Andy_123 is it plugged in to an extension cable /4 gang extension if so try a different extension if direct to a socket any chance or trying a different socket as seems strange 2 different boxes are having exactly the same problem
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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