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Discussion topic: Apps disappear with essentials?

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Message posted on ‎28 Oct 2025 07:30 PM

Apps disappear with essentials?

We have moved to essentials and now only have TV guide, this has only just happened as when we first changed we still had apps etc, can anyone advise please. Thanks 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎28 Oct 2025 07:43 PM

Re: Apps disappear with essentials?

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting your box?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Coxy731

Message posted on ‎28 Oct 2025 07:44 PM

Re: Apps disappear with essentials?

Yes we have but contacted sky now and they said all the apps go with essentials!! This wasn't the case 2 months ago as they were all there 😞

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This message was authored by: PandJ2020

Message posted on ‎28 Oct 2025 07:46 PM

Re: Apps disappear with essentials?

Posted by a Superuser, not a Sky employee. Find out more
@Coxy731 wrote:

Yes we have but contacted sky now and they said all the apps go with essentials!! This wasn't the case 2 months ago as they were all there 😞

Strange - must be something new.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎28 Oct 2025 07:53 PM

Re: Apps disappear with essentials?

Posted by a Superuser, not a Sky employee. Find out more
@Coxy731 wrote:

Yes we have but contacted sky now and they said all the apps go with essentials!! This wasn't the case 2 months ago as they were all there 😞

@Coxy731 you could try refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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