19 Jan 2024 07:46 PM
I am really annoyed - back in October I signed up for 6 months free Apple TV on the Sky app. I did not activate the trail because it had no expiry date and terms and visitations said very clearly that I would be given notice if the offer was going to be removed. I tried to activate today to find that it has now been removed from the Sky app and when I try to activate on my Q box it says the offer expired at the end of December. Thanks Sky for not telling me - I have just wasted £40+. What can you do to remedy this?
19 Jan 2024 07:48 PM
Terms and conditions (not visitations ... thanks auto-correct!)
19 Jan 2024 08:18 PM
Posted by a Superuser, not a Sky employee. Find out more
@Paul+Lyden wrote:What can you do to remedy this?
Hi @Paul+Lyden I'm afraid that this is a community of customers, you are not talking to Sky. There is nothing your fellow customers can do to remedy this.
19 Jan 2024 08:27 PM
Posted by a Superuser, not a Sky employee. Find out more
@Paul+Lyden wrote:I am really annoyed - back in October I signed up for 6 months free Apple TV on the Sky app. I did not activate the trail because it had no expiry date and terms and visitations said very clearly that I would be given notice if the offer was going to be removed. I tried to activate today to find that it has now been removed from the Sky app and when I try to activate on my Q box it says the offer expired at the end of December. Thanks Sky for not telling me - I have just wasted £40+. What can you do to remedy this?
@Paul+Lyden I signed up for the Sky VIP Apple 6 month offer in November and like you didn't activate at the time until 12th Jan but I had to create and use a new Apple ID and has worked fine for the last few days.
So it shouldn't have expired therefore I'd give it another go.
Good luck !
19 Jan 2024 08:34 PM
Thanks - and apologies I did not realise this is a customer platform ... Sky direct you to it for support. I will close this now.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion