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Discussion topic: Mini box 2 keeps loosing signal

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This message was authored by YRich This message was authored by: YRich

Mini box 2 keeps loosing signal

My Dky Q is connected to internet no problems, mini box 1 is fine but Mini box 2 keeps loosing signal and sound keeps disappearing and then coming back! When I check network connection it is ok but sometimes it is lost 

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This message was authored by Laing1 This message was authored by: Laing1

Re: Mini box 2 keeps loosing signal

Posted by a Superuser, not a Sky employee. Find out more

@YRich wrote:

My Dky Q is connected to internet no problems, mini box 1 is fine but Mini box 2 keeps loosing signal and sound keeps disappearing and then coming back! When I check network connection it is ok but sometimes it is lost 


@YRich Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot each mini box or if the first mini is still ok the reboot the second one 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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