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Discussion topic: Faulty hard drive

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This message was authored by: Andy382

Message posted on ‎25 Jun 2025 05:10 PM

Faulty hard drive

Can not access recordings just say please wait reset performed 3 times and still the same 

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This message was authored by: PandJ2020

Message posted on ‎25 Jun 2025 05:16 PM

Re: Faulty hard drive

Posted by a Superuser, not a Sky employee. Find out more
@Andy382 wrote:

Can not access recordings just say please wait reset performed 3 times and still the same 

Follow this: https://www.sky.com/help/articles/sky-q-hard-drive-errors

 

You'll probably need a replacement box.  Remember to remove your viewing card.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎25 Jun 2025 05:17 PM - last edited: ‎25 Jun 2025 05:19 PM

Re: Faulty hard drive

Posted by a Superuser, not a Sky employee. Find out more
@Andy382 wrote:

Can not access recordings just say please wait reset performed 3 times and still the same 

@Andy382  If you follow the link below it should lead you to ordering a new box

 

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/sky-q...


I may be a Sky Superuser but I am still just a Sky customer

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