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Discussion topic: Faulty SkyQ remote.

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Avatar for Billyaugust
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This message was authored by: Billyaugust

Message posted on ‎13 Jan 2026 04:47 PM

Faulty SkyQ remote.

The navigation buttons are sticking. Can I get the remote replaced or fixed
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Avatar for Laing1
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This message was authored by: Laing1

Message posted on ‎13 Jan 2026 05:14 PM

Re: Faulty SkyQ remote.

Posted by a Superuser, not a Sky employee. Find out more
@Billyaugust wrote:
The navigation buttons are sticking. Can I get the remote replaced or fixed

@Billyaugust try following the link below 

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎13 Jan 2026 06:34 PM

Re: Faulty SkyQ remote.

Posted by a Superuser, not a Sky employee. Find out more

@Billyaugust 
It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an android or Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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