Faulty Q box no sound on YouTube.

[Benjiboy]

Sky Q box outputs no sound on YouTube however the mini box has no such problem. The TV the main Q box is connected to has its own YouTube app and works fine. The TV the mini box is connected to is not a smart one so it gets it's signal from the main Q box that has no sound itself 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Lisa-P1987]

Update – Thanks for chatting to us Benjiboy. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂